Product Presence
Overview
Product Presence is a feature that allows you to track whether expected products are present on shelves at specific retail locations. The system compares products detected through Image Recognition (IR) against a configured list of expected products, calculating a presence rate for each location and mission response.
Creating a Product Presence Configuration
Creating a Product Presence Configuration
Navigate to Configuration: Go to the Reporting tab and select Insights. If no configuration exists, you will see a "No configuration found" message.
Create New Configuration: Click "Create New Configuration" to begin.
Configuration Name: Enter a descriptive name. These names will be visible to mobile users.
Configuration Type: Product Presence is auto-selected as it is currently the only type available.
Select Place Groups: Choose the place groups that should be included in this configuration.
Select Photo Types: Choose one or more photo types (e.g., "Photo Grid Shelf Multi-Category US Shelf"). Multiple selections are allowed.
Set Start Date: Select when the configuration should begin tracking. Setting a future date will put the configuration in "Scheduled" status.
Set End Date: Maximum duration is 6 months from the start date.
Upload Product List: Upload your CSV file containing the Brand Bank GUIDs, an external id, or UPC for the products you want to track.
Create: Click the Create button to finalize the configuration.
Configuration Restrictions
Limitation |
Details |
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No Editing After Start |
Once a configuration is started, it cannot be edited. This is due to the backend calculations required. To make changes, create a new configuration and stop the old one. |
Maximum Duration |
Configurations are limited to 6 months from the start date. Plan to create new configurations when the period expires. |
No Retroactive Data |
You cannot create a configuration to see past data. The system only processes mission responses that come in after the configuration starts. |
Mission Response Level Roll-UP |
Product presence is calculated at the mission response level. If multiple phototype are a part of the same configuration, results are compiled together rather than separated based on phototype. |
Managing Configurations
Before Configuration Starts (Scheduled Status)
While a configuration is in "Scheduled" status (start date is in the future), you can:
Add products individually by GUID
Delete products from the list
Modify place groups
Change photo types
After Configuration Starts
Once the configuration is active, no edits are allowed. If you need to make changes, you must create a new configuration with the updated settings and stop the old one.
Best Practices
Mission Structure Recommendations
Separate missions for different scene types: If you need separate product lists for shelves vs. coolers vs. floor displays, create different missions for each to get clear presence rates.
Combined product list option: If you only need to verify products are somewhere in the location (regardless of specific fixture), you can create one comprehensive product list.
Configuration Naming
Use clear, identifiable names to easily distinguish between configurations when you have multiple active. These names will be visible to mobile users.
Viewing Product Presence Data
The Product Presence Presence rate is calculated by counting how many products were expected and found to be available across all mission responses. The total count of found over the total count of expected is then used to calculate the rate. e.g., if a configuration has 10 expected products and there are 10 visits, the expected count is 100 of product-mission-response opportunities.
Location Level View
When viewing your locations, you can see the Product Presence rate displayed for each location. Click on a location row to access more detailed information.
What You Can See at the Location Level:
Mission responses that apply to that specific location
Overall presence rate for the location
Mission Response Level View
The mission response view provides the most detailed breakdown of product presence. The rate shown here is specific to that individual place and mission response.
On-Shelf Product List |
Off-Shelf Product List |
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Grouping Options
You can group products by brand, brand family, or classification to better analyze your data. This helps users slice their data in a meaningful way.