Mobile - Receiving Error Message: "Resource Not Available" - KCS
Issue Statement
User reaches out saying that they are receiving the "Resource Not Available" error when starting a mission via deeplinking into GSC from their company's internal app (such as Dash, Savvy, etc)
Environment
Mobile
Workflow
Users deeplink into GSC via their company's internal app and receive an error message stating "Resource Not Available":
Troubleshooting
T1 Agent will pull up the user profile in AA to confirm if they are enabled within the environment.
T1 Agent will need to gather relevant information such as the name of the mission and details about the place.
T1 Agent will check if the mission is in the "Started" state and confirm whether it can be submitted for the place.
T1 Agent will ask the user to update to the latest version of the GoSpotCheck app.
Instruct the user to contact their IT department if they do not have the ability to update the app themselves.
T1 Agent will ask the user to check if they are in the correct company environment.
T1 Agent will ask the user to check if their Location Services have been enabled for GSC.
If the user is still experiencing the same error message when deeplinking - proceed to Resolution.
Resolution
T1 Agent will inform the user that they are looping in the POCs for assistance.
T1 Agent will ask the POCs to confirm whether everything has been set up correctly.
If POC confirms that everything has been set up correctly - gather all the relevant data and escalate the issue to T2.
Note: If possible, we may ask the user to start the mission from the app directly as a workaround.