Web App - Manage Places: Re-enable a Place - KCS

Issue Statement

A user reports that they are unable to find a required Place for a specific Mission or in their list of Places, even after searching for it.

Environment

Web App

Workflow

The User is unable to find a needed Place.

Troubleshooting

1. The analyst will gather the user's e-mail address.

2. Open the user’s profile in Active Admin. Confirm that the account is active and not disabled.

3. Find the place that the user cannot see and verify that it is currently disabled.

4. Check Salesforce for Permissions

• Open the Salesforce page for the user’s company environment.

• Review the Places Use Case notes for any restrictions.

  • If the notes state that places can be added, this also means you can re-enable them.

  • If the notes says that edits are not allowed, stop here and follow the Salesforce instructions.

     

5. Re-enable the Place (if permitted)

• Open the user’s profile in the Dashboard.

• Find the place that needs to be re-enabled.

• Click the button in the upper-right corner of the screen to enable the place, and confirm the action.

• The “Enable” button will now change to “Disable”, indicating that the place has been successfully re-enabled.

6. Contact the user and ask them to verify if they can now see their place

Resolution

• If Support was able to enable Place, proceed to send a follow-up ticket and solve.
• If Support was unable to re-enable the Place, an email to the POCs will have to be sent out or what SalesForce indicates.

Attachments & Addendums

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