Follow email Print print

Reset Your Password

Whether you've forgotten your password or need to reset it for another reason, resetting your password is a quick fix.

If you are logging in using SSO, you will not be able to reset your password through GoSpotCheck or via GoSpotCheck Support. Because your access info is managed by your company's Identity Provider, you will need to contact an internal company representative (often, your IT department) to complete the password reset process.

  1. Navigate to the Sign In page in the GoSpotCheck app.
  2. Tap Forgot Password?

    2019-01-08_2031.png
  3. Enter the email address associated with your account and tap Send Instructions.  You will receive a Set Your Password email that contains a special confirmation link. Click the link and follow the instructions in your email to reset your password.

    2019-01-08_2029.png
  4. Enter the password you'd like to use, keeping in mind that passwords must contain at least eight (8) characters. Enter your password again to confirm. 
  5. Click Set Password. You will be unable to click the Set Password button until the password criteria is met. If the passwords do not match, you will be prompted with a dialog box with more detail.

    2019-01-08_2015.png
NOTES:
  1. The Activation Link in the Verification Email will expire after 72 hours. If the link expires you will receive an "Invalid Confirmation Link" prompt when attempting to log in. Request a new confirmation email.
  2. If your password has extra spaces or is misspelled, you will receive an "Uh oh!" or "Invalid Email or Password" prompt. Check your spelling and spaces and try again.
star
Have more questions? Submit a request